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Shipping Via Canada Post

Shipping, Packaging and Refund Policy

Shipping

RadianTrace Jewelry ships worldwide with the exception of * Italy and Australia. Unfortunately, they do not allow the import of jewelry. Shipping fees are as follows:

Canada: $3.00 for first item. $0.10 for each additional item.
United States: $3.75 for first item. $0.10 for each additional item.
Puerto Rico: $3.75 for first item. $0.10 for each additional item.
Everywhere Else: $10.50* flat rate. Amounts over $1.50 of actual costs will be refunded.

These fees are for standard shipping. It does not include insurance or a tracking number. If you'd like your parcel shipped with insurance, or a tracking number the cost will be higher. Express Shipping is available for aproximately $12.65* CAD to Canada and North America. Express Shipping includes a tracking number and insurance for up to $100.00. For International rates please contact our customer service department at orders@radiantrace.com.

(*subject to changes)

Items are shipped either the same day, or within 24 hours of us receiving payment (*depending on how many orders we have waiting to be shipped). If for any reason there is an unexpected delay in the shipment of your order you will be notified by email. Please be sure to include a valid email address when placing your order.

Packaging

Items not specifically selected as 'Gift Wrapped' are carefully sealed in plastic bags then wrapped snuggly in tissue paper and shipped in bubble mailers.

*Gift Wrapping is a premium service. Items are tucked inside a luxurious black velvet pouch, a white organza pouch with silver stars, OR a brown organza pouch for an additional $1.00. They are also shipped in bubble mailers. If you'd like your order gift wrapped, please specify 'Gift' on the order form.

*All orders shipped Express Mail will be packaged in black and white wrapping paper and tied with a black organza ribbon.

Refund & Return Policy

We want you to be happy with our products. Please let us know if you're not satisfied with your purchase. Refunds or exchanges will be given if items received were sent in error on our part, or if the item has been misrepresented in any way. If you were sent the wrong item, or an inaccurately described item, please contact us within 72 hours of receiving your order. Requests for returns after 72 hours of receipt will not be accepted. Payment will be reimbursed after the item is returned in it's original condition. In the event of an exchange or refund you must contact us prior to returning your item(s). Attempts to return items without our pre-authorization will result in a denial of refunds or exchanges. If a return, or exchange has been authorized for any reason other than an error on our part you will be charged a 15% restocking fee. *Shipping fees are non-refundable. Please be sure to carefully read item descriptions for lengths, sizes and materials before making your purchases. We can be reached toll free at 1-888-792-3098, or contact us through our contact form.



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